FAQ - Important Server Information
 

Here is some general information on your website:

Our servers are case sensitive. Be sure that if you upload a file in all lowercase you do not call the file with any uppercase letters. For example if you have a file called index.html and try to call it with a link as Index.html, it will not work and display a page not found.

The physical path to your web site would be determined in the following manner. We will assume a domain name of "yourdomainname.com" for an example.

/services/webpages/y/o/yourdomain.com/public
/services/webpages/y/o/yourdomain.com/private
/services/webpages/y/o/yourdomain.com/cgi-bin

/y is the 1st letter of the domain name
/o is the second letter of the domain name

Sendmail is located at:
/usr/sbin/sendmail

Path to Perl is located at:
/usr/bin/perl

You can manage your domain and email in WebsiteOS from this link: http://hosting.hostinglive.net/OS4
Your login is your ID is your domain name.

Your webmail system to change personal box settings is located at http://mail.yourdomainname.com. You would need to create your email address before logging into the webmail.

Your webmail system itself is located at http://webmail.hostinglive.net. You would need to create your email address before logging into the webmail. Create this from the EasyMail menu in WebsiteOS

Your FTP server name is yourdomainname.com but you can use 216.251.32.98 as the server name until you get the DNS changed over to the new system. Your FTP login id is yourdomainname.com Be sure that your web files are placed in the PUBLIC folder to be viewed on the Internet.

Your name servers must be changed at the place you registered your domain name to:
NS1.HOSTINGLIVE.NET 216.251.45.53
NS2.HOSTINGLIVE.NET 216.251.46.53


Once you change the name servers, your domain will begin to function properly on the Internet. In the meantime, you can use this temporary URL to test your web site as long as you ordered the Beginner plan or higher package.
http://yourdomainname.com.previewmysite.com or http://previewmysite.com/yourdomainname.com

If you plan to use Frontpage2002 you will need to enable this on your web site by going to the WebsiteOS system and clicking on SiteBuilders -> Frontpage Manager. Be aware that when you enable Frontpage extensions you will be losing some features. You will be told what features will be lost before you finish creating the extensions. If you require these features to be reactivated then we can do that with no problem. Simply contact us to turn on the features you require after you enabled FrontPage.

NOTE: If you plan to use Frontpage prior to being live on the new server, you will need to use the temporary URL as the hostname to connect. The temporary URL to use would be yourdomainname.com.previewmysite.com
  • For help with using the advanced SPAM filtering options on your email accounts, click here.
     
  • If you intend to use ASP on your web pages, click here for help with installing ASP on your website and using ASP components.
     
  • If you intend to use ColdFusion on your web pages, click here for help with installing ColdFusion.
     
  • For help with database connections for MySQL and MS Access for both DSN and DSNless connections, click here.
     
  • Our servers allow for use of the .HTACCESS file to be used. Click here for some basic examples and links to advanced features.